Write to shop@classiccarhouse.dk regarding the order. Once we have received your information and the complaint is justified, you will be informed about the next steps. Remember to return the item in secure packaging and ask for a receipt for the shipment so that you can prove that the item has been sent to us.

You also have the option of returning your item to our physical store at Classic Car House. Please note that it is not possible to receive a cash refund on site. The amount will be refunded to the account used for the purchase.

You are responsible for the item from the time it is delivered to you until we receive it back. We do not accept cash on delivery packages.

Condition of goods upon return

You are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods. In other words, you can try the goods as you would in a physical store.

If the item has been tried out beyond what is described above, it will be considered used. This means that if you cancel the purchase, you will only receive a partial refund or no refund at all, depending on the commercial value of the item at the time of receipt of the return. In order to receive a full refund, you may only try the item without actually using it.

Refund

If you regret your purchase, you will of course receive a refund for the amount you have paid us.

In the event of a loss in value for which you are liable, this will be deducted from the purchase price.

When exercising your right of withdrawal, all payments received from you will be refunded, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method we offer), without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise your right of withdrawal. 

We only refund to the credit card used and unfortunately cannot refund to another account. It may take up to 10 business days from the time we receive the returned item before the refunded amount appears in your account. If you paid with a Mastercard or Visa Electron, it may take up to 30 days for the money to be released by your bank.

We may withhold the refund until we have received the goods back, unless you have provided proof of return before then.

Partial cancellation

If you have purchased multiple items in one order and only cancel part of your purchase, we will not refund the delivery costs.

Reimbursement

If a refund is involved, please include your bank details in the form of your registration number and account number so that the agreed amount can be transferred. This information can be provided without risk by email or other electronic means, as it is not sensitive information and will only be used for the purpose of processing the refund.