Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, still have the tags attached, and be in its original packaging. You must also have the receipt or proof of purchase.
To initiate a return, please contact us at shop@classiccarhouse.dk. Please note that return items must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items sent back to us without a prior return request will not be accepted.
You can always contact us at shop@classiccarhouse.dk if you have any questions about returns.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (like food, flowers, or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you received. Once the return has been accepted, you can make a separate purchase of the new item.
The EU's 14-day cancellation period: Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without explanation, if the item is shipped to the EU. As noted above, your item must be in the same condition as when you received it. It must be unused, have the tag attached, and be in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your returned item, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at shop@classiccarhouse.dk.